Privacy Policy

Mark8 Production is a creative and performance marketing agency based in Siliguri, West Bengal, India.

Registered office / studio address: VYOM SACHITRA, 4th Floor, Pranami Mandir Road, Punjabi Para, Siliguri, West Bengal 734001, India.

Email: team@mark8production.com
Phone: +91-8293893700, +91-7384408080

We may collect the following types of information:

• Contact details — name, email address, phone number, company name, and any message you send through our contact form or email.
• Project and business information — details you share when requesting quotes, briefs, or services (e.g. brand goals, campaign requirements, assets).
• Technical and usage data — IP address, browser type, device information, pages visited, and approximate location derived from your IP, collected via cookies and analytics tools.
• Communications — records of emails, WhatsApp messages, calls, and meetings related to our services.

We use your information to:

• Respond to enquiries and provide quotes for our services
• Deliver creative, marketing, video, web, and related services you request
• Send project updates, invoices, and service-related communications
• Improve our website, content, and user experience
• Analyse website traffic and marketing performance (e.g. via Google Analytics)
• Comply with legal obligations and protect our legitimate business interests

We do not sell your personal information to third parties.

Depending on the context, we process your data based on:

• Your consent (e.g. when you submit a contact form)
• Performance of a contract or steps prior to entering a contract
• Our legitimate interests in operating and growing our business
• Compliance with applicable law

Our website uses cookies and similar technologies to remember preferences, measure traffic, and understand how visitors use our site. We use Google Analytics to collect aggregated, anonymised usage statistics.

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

We may share information with:

• Service providers — hosting, email delivery, analytics, payment processors, and tools we use to run our business (under confidentiality obligations).
• Advertising and social platforms — when we manage campaigns on your behalf, subject to separate client agreements.
• Legal authorities — when required by law, court order, or to protect our rights and safety.

We retain personal information only as long as necessary for the purposes described in this policy, including to fulfil contracts, resolve disputes, and meet legal requirements. Contact form submissions and client records are typically retained for up to 3 years after our last interaction, unless a longer period is required by law.

We implement reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Subject to applicable law (including India's Digital Personal Data Protection Act, 2023), you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, where applicable
• Withdraw consent where processing is consent-based
• Lodge a complaint with a relevant data protection authority

To exercise these rights, email us at team@mark8production.com.

Our website may contain links to third-party sites (e.g. Instagram, YouTube, LinkedIn). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

Our website and services are not directed at children under 18. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the latest version. Continued use of our website after changes constitutes acceptance of the updated policy.